What Data We Collect and Why
grab77 collects personal data at three points: when you register an account, when you make a deposit or withdrawal, and when you contact our support team. Registration data includes your name, email address and contact number. Payment data covers the transaction reference, amount in ringgit (RM)
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and the e-wallet or bank channel you used — whether that is Touch 'n Go eWallet, Boost or GrabPay, or an FPX or DuitNow transfer. We do not store your full e-wallet credentials or banking PIN at any point. Support interactions — including live chat transcripts
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— are kept on file to help resolve follow-up queries and to identify patterns that let us improve account help. Device and session data such as your IP address, browser type and session duration is collected automatically when you access the lobby; this is used for
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fraud detection and to keep your account session stable. All data handling depends on your eligibility under local law and applies only where local law permits. We do not sell your personal data to third parties for marketing purposes.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.